FAQ

We are always stoked to hear back from our customers! However, before contacting us, you may be able to resolve your questions by visiting our Help section. If you continue to have more questions, please feel free to fill out the contact form below and our friendly staff will be in contact with you shortly!

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WHAT IS SUPERISM’S RETURN POLICY?

We gladly accept all returns that are unworn and in their new original condition with all attached tags and packaging. Please return all parcels by registered mail to the address provided in the return/exchange form within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. Superism is not financially responsible for shipping charges on returns.

To download the return/exchange form, please click here.

Please print, fill out the proper information and send it back with your package. Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities.

Any sale or discounted items are final sale and not eligible for return.

PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

WHAT IS SUPERISM’S EXCHANGE POLICY?

If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging and sent to the address provided in the return/exchange form within 30 days from the receipt. Please contact help@superism.co prior to mailing back the package to ensure the desired item is still available. Superism is not financially responsible for shipping charges on exchanges back to our headquarters. Be sure to obtain a tracking number, as we are not responsible for lost packages.

All exchanges are depending on existing stock. Notice must be given to help@superism.co within 14 days for any problems or concerns with merchandise. Item must be in original packaging with tags attached and unworn.

Any store credit issued will be valid for one year from date issued.

PLEASE NOTE: ALL PRODUTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

WHAT IF I PURCHASED THROUGH A SUPERISM DEALER?

We cannot extend returns or exchanges purchased at a retailer other than superism.co. Please save your retailer receipt.

MY PRODUCT IS DEFECTED. WHAT CAN I DO?

If you believe your item is defected, please email us at help@superism.co with photos and explaining the defect. We will deem the product defect at our discretion. If the product has been misused or care instructions has not been followed then product will not be eligible to claim as defected.

WHEN CAN I EXPECT A REFUND?

We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.

WHERE DOES SUPERISM SHIP FROM?

We ship out of our HQ in Huntington Beach, CA.

WHEN WILL MY ORDER SHIP?

Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:

New Year’s Day
Martin Luther King Jr Day
Washington’s Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

Superism cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

HOW CAN I TRACK MY ORDER?

Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.

DOMESTIC SHIPPING

We currently offer FedEx as a method of shipment.

Orders placed during regular business hours will be processed and shipped within 24-48 hours. Note: We are not in the office during the weekends and holidays.

Overnight/Next Day/2-Day Shipping – In-stock items ordered before 2PM will be shipped out same day.

INTERNATIONAL SHIPPING INFORMATION

We currently offer Fedex and DHL as methods of shipment.

Standard delivery is 5-10 business days and depending on the service you choose, can be expedited.

Total shipping costs is calculated by the size and weight of your package.

To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We, DHL or FedEx may try to contact you in regards to your order/delivery. Also, please be advised that we are not responsible for any duty or custom fees you may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. We have no control over this.

Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives.

DOES SUPERISM SHIP TO P.O. BOXES?

We do not deliver to P.O. boxes for security purposes.

I HAVE A QUESTION. WHO CAN I CONTACT?

We are open Monday to Friday between 9-6pm PST and closed during all national holidays.

[E] info@superism.co

Most emails will responded to within 24-48 hours but please allow us more time during busy periods.

WHERE CAN I FIND SUPERISM IN RETAILERS?

We have authorized Superism retailers around the globe. Please email us at info@superism.co with your city, postal code and country to see if there are any shops near you.

HOW CAN I BECOME A SUPERISM AUTHORIZED DEALER?

Please shoot us an email at info@superism.co to apply to be an authorized dealer. Please provide us with your store name, location/s of your store, website and list of brands you currently carry.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept VISA, Masterscard, American Express, Discover and Paypal.

WHAT IS SALES TAX?

As a national retailer, Superism is required to charge applicable state and local sales tax on orders shipped to states where we have a physical presence. Below are the states which we charge sales tax:

CA.

HOW DO I KNOW MY ORDER WAS RECEIVED?

Once you’ve completed your online order, you will receive an order confirmation email. Please check this to ensure all your details are correct. If any details for incorrect, please contact us immediately at help@superism.co

If you don’t receive an order confirmation email from us within 24 hours, please check your junk folder.

CAN I CHANGE MY ORDER ONCE PLACED?

Once your order has been placed, it is not possible to make any changes.

WHAT IF MY ORDER IS NOT CORRECT?

Every so often mistakes do happen but we will do our best to fix it. If you notice a mistake with your order, please contact help@superism.co and we will look into it. Please include your order number at all times when emailing us.

HOW DO I CREATE A SUPERISM ACCOUNT?

Simple! Simply just click here to set up an account.

WHAT ARE THE PERKS OF HAVING A SUPERISM ACCOUNT?

Having a Superism account lets you save payment and shipping information which helps you check out faster! And don’t forget to sign up for our newsletter. We’ll send you special offers, gift ideas and first look at new arrivals.

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